1.1.1 What data we collect about you?
We collect information when you set up your Central chat account and use the services available within Central chat (such as posting photos to your Moments feed or following Official Accounts). To set up your account, we collect your nickname, mobile number, and a password. You can further refine and populate your profile with additional information.
1.1.2 How do we use your info?
We use your information to provide Central chat to you, allowing you to communicate with other users, and to use the features on Central chat. We use your information for account set-up, to facilitate communications, provide support, allow you to access features of Central chat, and to improve Central chat. Central chat uses contact channels provided by you, such as mobile number or email address, for verification and protecting your account and for important administrative reasons and for promotional or marketing of products or services that relate to and/or complement the existing features on Central chat.
1.1.3 Who do we share your data with?
We use third parties for support services, such as SMS service providers for account validation, mapping and points-of-interests services, translation services, and support services. We use these third party services solely to process or store your information for the purposes described in this policy. We also share your information with related companies of Central chat and as required by law. Aside from the previously mentioned purposes, Central chat does not share your data to third-parties without your prior explicit consent. Any third party (selected by us) with whom we share user data will provide the same or equal protection of user data as stated in the this policy.
1.1.4 Where do we process your data?
Our servers are located in Singapore and Hong Kong. We also have support, engineering and other teams that support the provision of Central chat to you, located around the world. Your data may be accessed from such locations. Rigorous internal control measures are undertaken to strictly limit access to your data by designated team members.
1.1.5 How long do we keep hold of your data?
The time we retain your information for depends on the type of information – for example, log-in data is retained for as long as you remain an account holder on the Central chat app. If you instruct us to delete your Central chat account, your information is deleted within 60 days of the latter of verification of account ownership and receiving your account deletion request.
1.1.6 How can I exercise my rights over my data?
You may have special rights over your data and how we can use it. These include how you can access the data, erasing the data, restricting how your data can be used, objecting to its use, and getting a copy of your information.
1.1.7 How will we notify you of changes?
If there are any significant changes to this Privacy Policy, we will send you a notification before the change becomes effective. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us at [email protected]
1.1.8 Contact Information for Dispute Resolution
If you have any concerns or complaints, please contact us [email protected].
1.2.1 INTRODUCTION
Welcome to Central chat!
We value your privacy. This Privacy Policy informs you of your choices and our practices regarding any Information you provide to us or that you generate in using Central chat.
The use of our services (being the Central chat mobile app, the website https://www.centralchats.com/ or any third party platforms through which Central chat is provided) (together,"Central chat") involve the processing of your Information. It is important for you to understand how this happens and how you may control it. Please read this Privacy Policy carefully.
By using Central chat you agree to the processing of your Information in accordance with this Privacy Policy.
When you use certain features you will be asked to agree to the processing of your Information in certain ways. For certain Information you may withdraw your agreement to the processing of that Information in accordance with this Privacy Policy.
If you do not agree with this Privacy Policy, you must not use Central chat.
If you have any questions or complaints regarding this Privacy Policy or the use of your Personal Information, please contact our Data Protection Officer via email at [email protected] (Attention: Data Protection Officer, Legal Department).
SCOPE AND APPLICATION OF THIS PRIVACY POLICY
This Privacy Policy applies to Central chat, as well as any services accessible on the Central chat platform that state that this Privacy Policy applies to the use of such service. Those Central chat services may have further privacy-related terms that you must agree to if you use those services. Any capitalised terms used in this Privacy Policy have the same meaning as the equivalent defined terms in the Central chat Terms of Service, unless they are defined otherwise in this Privacy Policy.
Please note that this Privacy Policy does not apply to Information that you choose to disclose or submit to:
a) services other than Central chat (such as other products or services supplied or operated by us or our affiliates), that do not expressly state that this Privacy Policy applies;
b) any third party services (including any third party websites) that you may access through Central chat; or
c) companies or organisations that advertise products or services on Central chat.
If you are using Central chat on behalf of a company, partnership, association, government or other organisation (your "Organisation"), you agree to notify your Organisation’s relevant individual owners, shareholders, directors, officers, managers, employees and other relevant individuals whose Personal Information we collect or you provide to us from time to time ("Connected Persons") of the collection of their Personal Information, and you agree to obtain your Connected Persons’ consent to the processing of their Personal Information in accordance with this Privacy Policy as required by applicable laws and regulations. When this Privacy Policy refers to "you" or "your" this includes you and any Connected Persons. If you or any Connected Persons would like to request your personal information be removed from our database, please contact us at [email protected].
1.2.2 CHANGES TO THIS PRIVACY POLICY
We may from time to time revise or add specific instructions, policies and terms to this Privacy Policy. These instructions, policies and terms form part of this Privacy Policy.
Whenever we make any changes to this Privacy Policy that are important for you to know about, we will post the updated Privacy Policy at this link and notify you via Central chat or other means before the change becomes effective.
1.2.3 TYPES OF INFORMATION WE PROCESS
We process different categories of information and data in providing Central chat. These are set out below:
References to "Information" in this Privacy Policy mean both Personal Information and Non-Personal Information.
1.2.4 HOW WE PROCESS YOUR INFORMATION
The following lists what Personal Information we collect, how we use it
Information | Purpose of Processing |
Registration Data and Log-in Data.Your name, user alias, mobile phone number, password, gender, and IP address. |
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User Profile Search Data.Record of search inquiries. | • to provide quick access to previous searches. |
Shared Information - Profile Data.Any information that you include in your publicly-visible Central chat profile, which may include your profile ID, name, and photo. |
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Chat Data.Content of communications between you and another user or group of users. This is stored on your device and the devices of the users that you have sent communications to. We do not permanently store this information on our servers and it only passes through our servers so that it can be distributed to the users you have chosen to send communications to. | • to facilitate delivery of communication to another user. |
Contacts List.Your on-device contact list. | • to connect you with other Central chat users using the "Recommended Friends" function. |
OpenID.We generate an OpenID each instance your Central chat account activates a third-party Central chat Open Platform service. It is a unique identifier that only exists for one account connecting to a single service and allows it to be identified without using other personal information – for example, your name or email address. In addition, we create a UnionID for each instance your Central chat account connects to a service or services operated by a single third-party operator. This allows the third-party operator to associate your activity more easily across various inter-related services offered by the same operator. |
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Log Data.See definition above. |
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Credit card information. | • In some regions, credit card information is collected and the card information verified via a third-party payment processing service for the purpose of verifying parental or guardian consent to use Central chat by an underage minor. This information is not permanently stored to Central chat's servers and is immediately disposed after a verification request has been performed by the third-party payment processing service. |
Customer Support Information.Any information that you provide to our customer support team. | • to investigate your support issue. |
Device Data.Media stored on your device. | • to facilitate the sharing of such media using Central chat. |
Social Connect Information.Third Party Social Media e.g. Facebook, QQ (as applicable). |
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Surveys.If you choose to participate in a survey, we may request certain Personal Information from you. We may use a third party service provider to conduct these surveys and this will be notified to you prior to you completing the survey. |
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Contest Information.Any information that you provide to us in submitting an entry to a contest offered on Central chat. |
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Pseudonymised and Aggregated Data. We pseudonymise and aggregate certain Personal Information to improve our services. |
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Cookies. We further explain such collection in "Tracking Technologies" section. |
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Information | Purpose of Processing |
Additional Registration Data – Verified Account.Nationality, date of birth, residential address, copy of residential address proof, copy of personal identification document (for example passport, identification card, home return permit, etc.), personal identification document number, occupation, and source of funds. |
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Payments Information.Your credit card number, expiry, CVC and cardholder name. Please note that where a payment is processed by a third party payment service provider, we do not collect or store any Personal Information, though we may receive summary information about transactions. |
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Personal Information within Your Content
If any of your Personal
Information comprises Your Content, we and our affiliate companies may
(subject to this Privacy Policy) use such Personal Information in
accordance with the "Your Content" section of the Central chat Terms of
Service.
1.2.5 SHARING OF YOUR PERSONAL INFORMATION
We will not transfer your Personal Information to any other third parties except as specified below, or in circumstances where you consent to such transfer.
We share your information with selected recipients who have a legal basis and valid jurisdiction to request such data. These categories of recipients include:
1.2.6 SHARED INFORMATION
Central chat enables certain information to be shared publicly with your Central chat contacts and other users of Central chat. At any time you can hide your profile from public view and search by unchecking "allow find by phone number in your account settings. This means that other users of Central chat will not be able to find you. We refer to this type of information above as Shared Information. Shared Information will remain publicly-available for so long as you or a user that has shared such information retains it. Even after you delete Shared Information, it may still be separately cached, copied, or stored by, or remain public through, other users or third parties who are not affiliated with and not controlled by us.
Where you have requested that we erase your Personal Information that we have made public and there are grounds for erasure, we will use reasonable steps try to tell others that are displaying the Personal Information or providing links to the Personal Information to erase it too.
Please consider carefully what you post and communicate through Central chat.In some instances, you may control what access the wider public has to your Shared Information via the privacy settings in Central chat.
1.2.7 COMMUNICATIONS FROM US
We may from time to time send you service-related announcements when we consider it necessary to do so (such as when we temporarily suspend Central chat for maintenance, or security, privacy, or administrative-related communications). We communicate these via website announcement, in-app announcement. You may not opt-out of these service-related announcements, which are not promotional in nature and used solely to protect your account and keep you informed of important changes Central chat.
1.2.8 SENSITIVE PERSONAL INFORMATION
In some jurisdictions, certain types of Personal Information, such as information about your race or ethnic origin, religious or philosophical views or personal health, is characterised as "sensitive" and is subject to stricter regulation than other types of Personal Information. Please note that content and information that you input to Central chat, such as photographs or information about your school or social activities, may reveal your sensitive Personal Information to others.
Before communicating any Personal Information of a sensitive nature within Central chat, please consider whether it is appropriate to do so.
By posting any Personal Information of a sensitive nature within Central chat, you are consenting to such information being available within the controls you have selected (for example, available to the audience of users you select as being capable of viewing your post or profile information).
1.2.9 SOCIAL MEDIA SHARING
Sharing Your Central chat Data outside of Central chat
We provide other Central chat-related features that allow you to disclose Shared Information to audiences outside of your Central chat network – for example, publicly accessible blogs and forums, or certain social media features within Central chat (such as "plug-ins" (which create a direct link between two websites) and "widgets" (which are interactive Mini Programs that provide third party services within Central chat)) allow you to re-post and disclosure Shared Information. Any information you distribute using such features may be read, collected, and used by third parties that are not controlled by Central chat.
You may link your Central chat contact list to your contact lists on your device and/or in your account on third party services, in order to search for and connect with contacts on those contact lists who also have a Central chat account. Central chat will ask you to consent to accessing your contact list before doing so.
Accessing and Importing Information using WeChat
Central chat allows you to link your Central chat services with select third party social media services, and import certain content and information from such third party services. For example:
Third party social media platforms are hosted by the relevant third party. Central chat services are hosted by us. Third parties that provide third party services may collect your Information (including your Personal Information and Log Data), and set cookies on your computer, or device to enable such features to function properly.
Your use of any third party services (whether social media services or otherwise), including any Personal Information you provide to such third parties and their collection and use of your Personal Information, are subject to the relevant third party’s own terms of services and privacy policies and not the Central chat Terms of Service or this Privacy Policy, so please review those third party terms carefully.
This Privacy Policy only applies to any Information collected by us, and does not apply to any services offered by or information practices of any third parties. If you choose to use third party services or features that are made available within Central chat (for example, you choose to follow an Official Account or use a Mini Program), then we will share certain information with that third party to allow you to use that third party service. The information we share with such a third party is described to you at the time you first use that service or feature, and that third party will provide the same or equal protection of user data as stated in the this policy. You can control which third parties have access to this information in your account. Please note however that if you ask us not to share that information with the third party, you may no longer be able to use that service or feature. We are not responsible for any third party use of any Information provided by you to them.
1.2.10 AGE RESTRICTIONS
Central chat is not intended for Children. Children under the age of 16 must not use Central chat for any purpose without first obtaining parental/guardian agreement to this Privacy Policy (both for themselves and on your behalf). We do not knowingly collect Personal Information from any children under the age of 16 without such consent. Please contact our Data Protection Officer if you believe we have any Personal Information from any children under the age of 16 without such parental/guardian consent – we will promptly investigate (and remove) such Personal Information.
1.2.11 LOCATION OF YOUR PERSONAL INFORMATION
The Personal Information that we collect from you will be transferred to, stored at, or processed in Singapore or Hong Kong. Our engineering, technical support, and other teams that support the supply of Central chat to you are based in our offices around the world and may have incidental access to certain of your data in order to provide the service (for example, in order to fix technical issues that you report).
SECURITY OF YOUR PERSONAL INFORMATION
We use a variety of security technologies and procedures for the purpose of preventing loss, misuse, unauthorised access, or disclosure of Information – for example, we use encryption technology (such as SSL) to protect certain sensitive Information (such as Location Data) provided by you to us.
Please be aware that despite our efforts, no data security measures can guarantee 100% security at all times. We do not warrant or guarantee the security of Central chat or any information you provide to us through Central chat.
1.2.12 YOUR RIGHTS
Access & Correction
Upon request Central chat will provide you with information about whether we hold any of your personal information. You also have the right to access personal information we hold about you, how we use it, and who we share it with. You also have the right to correct that information.
You can access and correct your personal information by logging into your Central chat account at any time. For example, you can delete certain Location Data that you have provided us via your device settings or the "Clear Location" option within Central chat.
We may not be able to provide you with certain Personal Information if providing it would interfere with another’s rights (e.g. where providing the Personal Information we hold about you would reveal information about another person).
With respect to correction requests, where we agree that the Personal Information is inaccurate or incomplete, we will try to tell any third party to whom we have disclosed the relevant Personal Information so that they can rectify the Personal Information too.
Erasure
You can delete your account, or remove certain personal information, by logging into your Central chat account and following the account deletion instructions. You may request that we erase the Personal Information we hold about you in the following circumstances:
Also note that you may exercise your right to restrict our processing of your Personal Information (as described below) whilst we consider a request to erase your data.
Please note, however, that we may retain the Personal Information if there are valid grounds under law for us to do so (e.g., for the defence of legal claims, freedom of expression or some other legal obligation) but we will let you know if that is the case.
Where you have requested that we erase your Personal Information that we have made public and there are grounds for erasure, we will use reasonable steps try to tell others that are displaying the Personal Information or providing links to the Personal Information to erase it too.
Restriction of Processing to Storage Only
You have a right to require us to stop processing the Personal Information we hold about you other than for storage purposes in certain circumstances. Please note, however, that if we stop processing the Personal Information, we may use it again if there are valid grounds under data protection law for us to do so (e.g. for the defence of legal claims or for another’s protection).
Where we agree to stop processing the Personal Information, we will try to tell any third party to whom we have disclosed the relevant Personal Information so that they can stop processing it too.
You may request we stop processing and just store the Personal Information we hold about you where:
Portability
You have the right to receive a copy of certain Personal Information we collect from you. This comprises any personal information we process on the basis of your consent (e.g., voluntarily-provided profile data, social media content posted to Moments, content selected to store to Favourites) or pursuant to our contract with you (e.g., profile data). You have the right to receive this information in a structured, commonly used and machine-readable format. You also have the right to request that we transfer that personal information to another party.
If you wish for us to transfer the Personal Information to a third party, please ensure you detail that party. Note that we can only do so where it is technically feasible. We are not responsible for the security of the Personal Information or its processing once received by the third party. We also may not provide you with certain Personal Information if providing it would interfere with another’s rights (e.g. where providing the Personal Information we hold about you would reveal information about another person or our trade secrets or intellectual property).
Objection
You may object to our use of your Personal Information if we use your information on the basis of our legitimate interests (such as when we use your personal information for your account security, such as to prevent malicious log-ins).
To the extent provided by applicable laws and regulations, you may withdraw any consent you previously provided to us.